Get the support you need to make the most of SB Pro
How to upload shipping bill PDFs, supported formats, and batch processing.
Understanding your metrics, using filters, and reading trend charts.
Generating GSTR1, HSN Wise, and Docs Issued reports, and downloading them.
Finding specific bills, using "With" and "Without" filters for insights.
Entering your activation key, managing your Pro license, and renewals.
How your data is stored, backup recommendations, and privacy details.
Some scanned PDFs may have low quality or unusual formatting that affects data extraction.
✅ Solution: Make sure the PDF is clear and not a photograph of the document. If the issue persists, try re-downloading the shipping bill from ICEGATE. Contact us if specific bills consistently fail to process.
While SB Pro automatically detects duplicates, some edge cases may occur.
✅ Solution: SB Pro has built-in duplicate detection. If you notice duplicates, they may be bills with slightly different data. You can delete the duplicate from the bills list. Contact support if this happens frequently.
This usually happens when the source PDF had issues during extraction.
✅ Solution: Check the individual bill details to verify the extracted data. If a specific field is missing, the PDF may not have contained that information. Re-upload the bill or contact support for assistance.
This can happen due to system compatibility or installation issues.
✅ Solution: Make sure you're running Windows 10 or 11. Try restarting your computer and opening SB Pro again. If the issue continues, uninstall and reinstall the application, or contact us for help.
Activation key issues are usually caused by typing errors.
✅ Solution: Double-check that you've entered the key exactly as provided, including any dashes. Copy and paste the key to avoid typos. If the key still doesn't work, contact us with your key and we'll resolve it immediately.
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Email: 24/7 — we respond within 24 hours
For urgent issues outside business hours, send us a WhatsApp message and we'll get back to you as soon as possible.
Our support team is always happy to help with any questions.
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